Privacy Policy

Who is responsible

NLK Consulting Ltd, trading as NLK Consulting, is responsible for the personal information we use to handle enquiries and run our website and WhatsApp assistant. Contact info@nlk-consulting.co.uk about your information or a privacy complaint.

The calculator

The calculator runs in your browser. Unlocking it does not send your contact details or results to NLK and does not subscribe you to updates. If you choose Book a call, the details you entered are carried to the booking page for you to review before requesting a booking. If you choose the WhatsApp option and send its prepared message, NLK receives the information in that message. Calculator figures are estimates, not guaranteed savings.

Enquiries and bookings

When you send an enquiry or request a call, we use the contact details and information you provide to respond and arrange the requested service. Booking information may include your name, email, optional phone number, topic, chosen time, calendar event and meeting link. Our team receives the information needed to handle the enquiry or booking. We use our legitimate interests in answering business enquiries and administering appointments; where you ask us to take steps towards a contract, we use the information needed for those requested steps.

WhatsApp contacts and conversation context

When you contact our WhatsApp assistant, we save your WhatsApp number as a contact even if you do not book or complete a profile. You can choose to add profile details for future bookings. The assistant uses a limited set of business keywords from recent messages to follow the conversation. This context is linked to your number, rather than being anonymous. In the ordinary assistant-reply path, we send a limited business-keyword context to our AI reply service (OpenRouter), not your phone number or the details you enter in the structured booking and profile flows. The assistant is not a human; you can ask to contact the team.

We use our legitimate interests in responding to enquiries and maintaining conversation continuity for these limited contact and context records. Completing a profile or booking does not subscribe you to marketing.

Marketing choices

There is no automated newsletter enrolment from calculator unlocking or booking. Our WhatsApp Subscriptions option lets you view or record a marketing opt-out; it is not currently an automated newsletter sign-up service. Reply STOP or UNSUBSCRIBE to record an opt-out for that WhatsApp number. STOP records a marketing opt-out and exits some unfinished bot flows. It does not cancel a confirmed booking. For an earlier email signup or other marketing preference, contact info@nlk-consulting.co.uk. We do not treat a blank marketing field, an enquiry or a booking as your consent to recurring marketing. We keep marketing opt-out information separately so we can honour your choice.

Service providers

We use website and application hosting, database, email, calendar and messaging services to run these functions. The assistant uses OpenRouter and its AI providers for keyword-based replies. WhatsApp messages are handled through Meta's WhatsApp service, and booking email and calendar functions use Google services. Access is limited to what is needed to provide and administer the service. These providers also have their own privacy information.

How long we keep information

The assistant's keyword context has a 24-hour expiry for use in replies. Expired context is not used for replies; database cleanup currently happens when further context is saved. This is not a guarantee that every stored copy is physically removed within 24 hours. Delivered messages, team emails and service-provider backups are separate from the assistant's active records. You can ask us what we hold about your enquiry or booking and request deletion.

Your rights and complaints

Depending on the information and lawful basis, you can ask to access or correct your personal information, request erasure or restriction, object to use based on legitimate interests, and withdraw any consent you have given. You have an absolute right to object to direct marketing, including related profiling. Contact info@nlk-consulting.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.

WhatsApp's MY DATA shows a limited profile and recent-booking view, not every record we may hold. DELETE MY DATA requests deletion through the bot's supported process and asks for confirmation before it acts. Some linked website records, delivered messages, team emails and provider backups require separate handling. Contact us for a full access or erasure request, and do not rely only on the bot display as a complete export or universal deletion.

Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us:

NLK Consulting

Wokingham, Berkshire

Email: info@nlk-consulting.co.uk

Phone: +44 7599 627991